All items are made to order, for that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless it is determined that your order is not 100% free from defects in materials and decoration.
Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.
To review if your item is customized or not, please refer to this page:
Customized vs Personalized
To confirm if your order is eligible for a return or exchange, please contact SquadLocker’s Customer Experience Team with your order number handy.
Chat- click on the blue “Help” bubble in the bottom right corner
Telephone: 1-888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)