All items are made to order. For that reason items that have been decorated with a logo, name or number are not eligible for a return or exchange unless the item is part of our Hassle-Free Guarantee program, or it is determined that your order is not 100% free from defects in materials and decoration.
Hassle-Free Guarantee apparel is identified in our storebuilder, and in your custom gear store. Hassle-Free Guarantee items allow consumers to return select items for any reason, no questions asked.
Returns on Hassle-Free Guarantee items must be activated within 7 days of arrival at the shipping address associated with the order on record.
Maximum of 5 items per shipping address, per year.
Standard Item Returns:
Non-decorated items in new condition can be returned for an exchange or refund within 30 days of receipt.
To review if your item is customized or not, please refer to this page:
Customized vs Personalized
To confirm if your order is eligible for a return or exchange, please contact SquadLocker’s Customer Experience Team with your order number handy.
Chat- click on the blue “Help” bubble in the bottom right corner
Telephone: 1-888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)