Orders can be cancelled at any time, however, if you are cancelling your order after it has been decorated you will be a charged a 25% restocking fee. So, when refunded, you will only receive 75% of the total cost paid. If you are cancelling before any items have been decorated, you will receive a full refund.
Order adjustments can be processed until the order has moved into production. To determine if your order is eligible for an adjustment please contact a member of Customer Experience immediately.
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Telephone: 888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)