Cancellation of decorated items are allowed up until the order reaches the production floor. There will be a 25% restocking fee for all order cancellations. Once an order has reached production, cancellations are not allowed as the product has already been decorated.
To determine if your order is eligible for an adjustment please contact a member of Customer Experience immediately with your order number ready.
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Telephone: 888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)