If you are unable to place an order, there may be a few different reasons for this.
If you see this big red banner at the top of your store, that means that our design team is working on your logo.
Once your logo has been perfected, someone from the Customer Onboarding Team will reach out to you via email letting you know that your store has been updated and the ordering hold will be removed. This hold is put into place when stores are reviewed and our team catches something that may not make for a desirable end product. This can include: dark logos on dark gear (same for light logos on light gear), very detailed logos that will need to be simplified to appear legible on embroidered products, logos with backgrounds, alternative logos needed for different color options.
If you are trying to order a specific product or size but don’t see it in the store, that means that it is currently out of stock, on back order or that product has been discontinued by the vendor. Our site is directly linked to our vendor stock levels and updates in real time. We suggest checking back in on the store you’re trying to order from in a couple days to see if the item has been re-stocked. You can also feel free to chat in to us for help with specific item questions.
If you encounter this screen when you get to the store you’d like to purchase from, that means that the admin has closed the store.
The only way you’d be able to order something from this store would be to get in contact with the admin and have them re-open it. We can also contact the store owner to see if they’d be willing to re-open it for you to make a purchase.