Our platform directly integrates with our vendors' inventory levels. If there is a size that is out of stock or discontinued with our vendors, the platform does not enable it to be selected so as to avoid backorders or purchase of discontinued apparel. When the item restocks, it will show available back on the store.
Another reason an item may not be displaying on your store front is that no logo/an incorrect logo has been applied to the item in question. Since we produce custom gear, each item added to the store (unless otherwise noted) will need to have a logo applied to it for it to be displayed in the store front. If you click on the "Manage Logos" button when in the edit mode for your store, you'll be able to filter by the items that don't have a logo applied so you can easily add logos and get them back in your store front.
You may also see a “Logo Incompatible” note when a logo is applied to an item that does not support that decoration method. Please, make sure the correct logos are applied to the items in your store. If the logo is labeled “PRINT ONLY” in your logo bank, it should only be applied to the items which will get their logos printed. If there is no decoration method noted below a logo, it is viable to be applied to both printed and embroidered products. You can filter the items by “Decoration Type” using the filters at the top of the screen.
If you have any questions about an item being out of stock vs discontinued or adding logos to items, please feel free to reach out using the blue chat bubble in the bottom right corner of your screen and we'll be happy to help.