If your order has not yet gone into production, we can absolutely remove the personalization and refund you the additional cost paid. Unfortunately, once an order has gone into production we can no longer make any edits to the order.
To add or remove personalization, please contact Customer Service Team through one of these methods:
Chat: click on the blue chat bubble in the bottom right corner of your screen Monday- Friday 7:00 am- 11:00 pm; Saturday and Sunday 11:00 am- 8:00 pm (EST)
Email: firstname.lastname@example.org Monday- Friday 8:30 am- 5:30 pm (EST)
Telephone: 888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)