If your order has not yet gone into production, we can absolutely remove the personalization and refund you the additional cost paid. Unfortunately, once an order has gone into production we can no longer make any edits to the order.
To add or remove personalization, please contact Customer Service by either chat, phone, or email.
Chat- just click on the blue chat bubble- Monday- Friday 7:00 am- 11:00 pm; Saturday and Sunday 11:00 am- 8:00 pm (EST)
Email- Support@squadlocker.com Monday- Friday 8:30 am- 5:30 pm (EST)
Telephone: 888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)