If the artwork for your order has not been printed, we can absolutely remove the personalization and refund you the additional cost paid. Unfortunately, once the artwork has printed we can no longer make any edits to the order.
To add or remove personalization, please contact Customer Service Team through one of these methods:
Chat: click on the blue chat bubble in the bottom right corner of your screen Monday- Friday 7:00 am- 11:00 pm; Saturday and Sunday 11:00 am- 11:00 pm (EST)
Email: firstname.lastname@example.org Monday- Friday 8:30 am- 5:30 pm (EST)
Telephone: 888-885-6253 Monday- Friday 8:30 am- 5:30 pm (EST)