FAQ
A list of commonly asked questions and answers
Find Your Store
Artwork /logo
- Are there any logo guidelines?
- Can I upload additional logos?
- I'm having trouble uploading my logo.
- How are the logos printed on the material?
- How do I delete my old logos?
- When trying to add a logo it tells me "Color model mismatch". What does that mean?
Contact us
Fundraising
Orders
- I received the wrong item(s) in my order, what can I do now?
- What is Express Production?
- Help! My order was placed twice. What do I do?
- Is there a promo code I can use on my order?
- How can I pay for my order?
- Can orders be combined to only pay one shipping charge?
Decoration / Personalization
- Customization vs Personalization
- Care Instructions
- Can I change the size or placement of my logo on the garment?
- Decoration Type
- Can I personalize my apparel?
- Where is personalization applied?
Promotions
Return Policy
Shipping
Sizing
Store building questions
- How do I create an account?
- Why does your site not work with my browser/device?
- What kind of products do you offer?
- How come I can't relaunch one of my stores? It's only giving me the option to remove it.
- Do we set the price or is it fixed?
- I'm having trouble logging into my store.