FAQ
A list of commonly asked questions and answers
Artwork /logo
- Can I upload additional logos?
- I'm having trouble uploading my logo.
- How are the logos printed on the material?
- How do I delete my old logos?
- When trying to add a logo it tells me "Color model mismatch". What does that mean?
- Can you design a logo for me?
Contact us
Fundraising
Orders
- There are no results when I search for my store.
- I'm missing an item from my order. What do I do?
- Can I expedite shipping on my order?
- Can I use two different credit cards to pay for my order?
- I have moved. How do I update the address for my order?
- Can orders be combined to only pay one shipping charge?
Decoration / Personalization
Promotions
Return Policy
Shipping
Sizing
Store building questions
- Is it possible to add items to a store that has already taken orders?
- How come I can't relaunch one of my stores? It's only giving me the option to remove it.
- Do we set the price or is it fixed?
- I'm having trouble logging into my store.
- How do I delete items from my store?
- How can I share my store with others?