FAQ
A list of commonly asked questions and answers
Community Face Masks
Find Your Store
Artwork/Logo
- What does "Logo Incompatible" mean?
- Are there any logo guidelines?
- Can I upload additional logos?
- I'm having trouble uploading my logo.
- How are the logos printed on the material?
- How do I delete my old logos?
Contact us
Fundraising
- What happens if I entered in the wrong fundraising payout recipient address?
- What happens to the fundraising balance if an order or an item in an order is canceled?
- How come I do not see a "Payout Options" button?
- What happens during the fundraising payout request process?
- What are "Available" funds?
- What does "Pending" funds mean?
Orders
- How do I find my team store?
- Is there a tax on items purchased through SquadLocker?
- I received the wrong item(s) in my order, what can I do now?
- What is Express Production?
- Help! My order was placed twice. What do I do?
- Is there a promo code I can use on my order?
Decoration / Personalization
- Customization vs Personalization
- Care Instructions
- Can I change the size or placement of my logo on the garment?
- Decoration Type
- Can I personalize my apparel?
- Where is personalization applied?
Promotions
- How do I unsubscribe from your promotional emails?
- Do you offer a military discount?
- Do you offer gift cards?
- How do I receive promotions and updates from SquadLocker?
- I am trying to use a coupon code but it's not working.
- I am looking to place a large order of 100+ pieces, are there any discounts available?
Return Policy
Shipping
Sizing
Store building questions
- How can I add an item to my store that is not listed in the builder?
- How do I start a store?
- Do you make other items besides clothing?
- How do I sign up/log in?
- How do I apply more than 1 logo to an item?
- How do I create an account?